Dear LINX Members,

This message provides a summary of engineering support arrangements and opening hours for the Holiday Season. 

Network Engineering and Provisioning Change Freeze

A network change freeze will be in effect, covering all engineering and provisioning activities, from 17:30 UTC on Friday, 19 December 2025 through to 09:00 UTC on Monday, 5 January 2026.

During this period, support requests requiring network or system changes will be deferred until the end of the change freeze, with the exception of fault-fixing activities.

This freeze also includes cabling work, which will be suspended, in some cases by the co-location facility operators themselves. Therefore, no adds, moves, or changes for member ports will be performed during this period.

LINX Office Hours

Normal working patterns at LINX offices will be suspended from Wednesday, 24 December 2025, and will resume at 09:00 UTC on Monday, 5 January 2026.

During the holiday period, our offices will be closed on the following days:

• Thursday, 25 December 2025 – Christmas Day

• Friday, 26 December 2025 – Boxing Day

• Thursday, 1 January 2026 – New Year’s Day

Support

Our 24×7 NOC remains available throughout the holiday period.
Please contact us via:

•  [email protected]

•  +44 20 7645 3535

• The chat function on the LINX portal

Kind regards,

Anne

LINX NoVA Members,

We will be implementing a network change freeze covering provisioning and engineering activities across all NoVA sites from 5:00pm EST on Wednesday, 26 November through to 9:00am EST on Monday, 1 December 2025.

During this period, provisioning and support requests requiring network or system changes at any NoVA site will be deferred until the end of the change freeze, except for fault-fixing activities.

This freeze does not affect any of our other LANs.

If you experience any issues during this time, please contact our 24x7 NOC via:

• [email protected]

• +44 20 7645 3535

• The chat function on the LINX portal

Kind regards,
Anne

We will operate a network freeze, covering provisioning and engineering activities for NoVA sites from 5:00pm EST on Wednesday, 27 November through to 9am EST on Monday, 2 December 2024.

Provisioning and support requests which require network or system changes to any NoVA sites will not be handled until the end of the change freeze, with the exception of fault fixing.
 
This does not affect the London LANs, LINX Manchester, LINX Wales or LINX Scotland.

Please contact our 24x7 NOC via [email protected], +44 20 7645 3535 or the chat function on the portal: https://portal.linx.net if you have any issues.

Network Engineering and Provisioning Change Freeze:

We will operate a network freeze, covering engineering and provisioning activities from 17:30 UTC on Friday, 13 December 2024 through to 09:00 UTC on Thursday, 2 January 2025.

Support requests which require network or system changes will not be handled until the end of the change freeze, with the exception of fault fixing.

This also includes cabling work which will be suspended - in some cases by the co-location facility operators themselves. Therefore, no adds,
moves or changes for member ports will be performed during this freeze.

Opening Hours:

Normal working patterns at LINX offices will be suspended on Tuesday, 24th  December 2024 and will resume at 09:00 UTC Thursday, 2 January 2025.

During the holiday period, our offices will be closed on the following days:

Wednesday, 25 December 2024 (Christmas Day) 

Thursday, 26 December 2024 (Boxing Day)

Wednesday, 1 January 2025 (New Year's Day)

Please contact our 24x7 NOC via [email protected], +44 20 7645 3535 or the chat function on the portal: https://portal.linx.net if you have any issues.

This is a reminder about our operations over the upcoming UK August Bank Holiday weekend.

The LINX offices will be closed from 17:30 UK local time (UTC+1) on Friday, 23rd August, and we will return to work on Tuesday, 27th August.

Please note that Network Engineering cover will be maintained throughout this period.

If you encounter any issues, you can reach our 24x7 NOC via:

• Email: [email protected]

• Phone: +44 20 7645 3535

• Chat: LINX Portal

Kind regards,

Anne