Colocation

Overview

The LINX Colocation service is provided in close collaboration with our data centre partners. Our custom colocation solutions offer an innovative approach to data centre services, specifically designed for companies seeking streamlined and efficient colocation space management. At the heart of our service is the unique proposition of providing a single point of contact and a single invoice for all your data centre needs, regardless of the number of locations involved.

This service is not just about space; it's about offering a seamless and integrated experience, combining multiple data centre resources under one manageable umbrella. Our commitment is to simplify the complexities traditionally associated with colocation agreements, allowing you to focus more on your core business operations.

By negotiating on behalf of our members, we can provide colocation space tailored to the member's needs, from quarter racks to dedicated suites.

Key Features

• Available in the following locations with direct access to the LINX Network fabrics:
  - Equinix Slough Campus (LD4, LD5, LD6, LD7, LD10)
  - Equinix Harbour Exchange Square (LD8)
  - Telehouse Campus Dockland (West, East, North, North 2, South)
  - Digital Realty (Interxion LON1, LON2, Sovereign House LHR20, CloudHouse LHR19)
  - Pulsant Edinburgh South Gyle
  - DataVita Fortis, Airdrie Glasgow

• Single point of contact:
  - 24/7 support provided by our in-house NOC
  - Remote-Hands requests
  - Delivery and access requests
  - Ordering of cross-connects through the LINX Portal

• Single invoice and billing contact for all your services

Service Specifications

Flexibility and Scalability: Our colocation service is uniquely tailored to accommodate a wide range of needs, starting from as little as a quarter rack to dedicated suites. This flexibility ensures that businesses of all sizes can find a solution that fits their requirements. Whether you are a small enterprise needing just a fraction of a rack or a large corporation requiring extensive dedicated space, our service adapts to your evolving needs.

Power Specifications: Catering to diverse power requirements, our colocation solutions offer options starting at 500W for a quarter rack, scaling up to several kilowatts for full cabinets. This range ensures that whether you have lightweight or high-density power needs, we can help you find the right solution.

Data Centre Locations and Infrastructure: Our colocation solutions are spread across several strategically located data centres, each designed to meet high standards of reliability and performance and providing direct access to our Network fabrics and our full range of connectivity services, from Peering to direct connectivity Cloud services. 

Compliance and Security: We understand the critical importance of security and compliance in the data centre environment. Our partners and ourselves adhere to rigorous security protocols and are compliant with leading industry standards, ensuring that your services are protected, and your operations align with regulatory requirements.

Service Features

24/7 Support: Our in-house Network Operations Centre (NOC) provides round-the-clock support, ensuring that assistance is always just a call or message away. This dedicated support team is trained to handle a wide range of issues, guaranteeing swift and effective resolution to any challenges you might encounter.

Portal-Based Service Management: We offer a sophisticated, user-friendly online portal, giving clients a comprehensive view of their services. This portal is not just a monitoring tool; it's a powerful platform for managing your colocation environment. Features include:

• Cross Connect Orders: Seamlessly order cross connects directly through the portal, simplifying the process of network expansion and connectivity.

• Service overview: Visibility of all your active services, handling of any service changes, direct access to traffic stats for connectivity services

Remote Hands Services: Our remote hands services provide an extension of your IT team, offering expert assistance for on-site tasks. This service is invaluable for urgent situations or when physical presence is required, ensuring minimal downtime and optimal operational continuity.

Access Management: We will efficiently manage access requests to your colocation space, ensuring security and compliance with your organizational protocols.

Benefits

Strong Relationships with Partner Data Centres: Our service is underpinned by many years of close relationships with our partner data centres. This long-standing collaboration ensures that we can offer not only competitive pricing but also priority access to resources and services. Our deep understanding of each data centre's capabilities allows us to tailor solutions that fit your needs perfectly.

Skilled Support Team: Our support team is more than just a helpdesk; they are seasoned professionals with extensive knowledge in managing data centre environments. From the initial quoting and ordering process to ongoing contract management, they provide expert assistance and advice, ensuring that your experience is seamless and efficient.

Assistance Throughout Contract Lifetime: We believe in nurturing long-term client relationships. Our team is committed to providing continuous support throughout the lifetime of your contract, ensuring that your evolving needs are always met. Whether it’s scaling your services, addressing new challenges, or simply offering expert advice, our team is there for you every step of the way.

Single Invoice Convenience: One of the most significant benefits of our service is the convenience of a single invoice for all your colocation needs. This streamlined billing process not only saves time but also simplifies your financial planning and budgeting. With our service, managing multiple data centre locations becomes as straightforward as managing just one.