Overview
LINX offer SLA (Enhanced Support) as an add on service to members ordering Peering Service with two key components.
99.99% availability of LINX Exchange fabric based on the calculations published by LINX on the Members portal at the end of each month (excluding planned maintenance).
Fault Resolution of four hours if the member's access port is down due to a fault in LINX鈥檚 Supported Network Equipment.
If LINX fail to achieve any of the above mentioned components, members will be able to claim service credits by submitting their request to [email protected].
Members who use multiple Access Ports as part of a Port Channel or Link Aggregation Group (LAG), these will be treated as a single group, the service credit will be calculated as a percentage of the total Monthly Service Fees payable for all the Access Ports.
Key Features
Available across the following LINX Fabrics:
路聽聽聽聽聽聽 London LON1
路聽聽聽聽聽聽 London LON2
路聽聽聽聽聽聽 LINX Manchester
Available Bandwidth:
路聽聽3 Gb or more